Coach Sales Associate
Coach in New York is hiring a Sales Associate III to drive luxury retail sales and deliver exceptional client service.
Overview
Coach is an American luxury fashion house renowned for leather goods and accessible modern luxury; it operates globally as part of Tapestry, Inc. The brand blends heritage craftsmanship with contemporary design and maintains a strong retail network and digital presence.
Role & Responsibilities
- Deliver exceptional, personalised service to clients through expert product knowledge and clienteling to build long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets and KPIs through proactive selling and consultative engagement.
- Operate point-of-sale (POS) systems, process transactions accurately, and handle cash and card payments in accordance with company procedures.
- Maintain visual merchandising and store presentation standards, ensuring product displays and floor sets reflect brand guidelines.
- Support inventory control activities including stock replenishment, receiving, cycle counts and loss-prevention best practices.
- Participate in client events, private appointments and omnichannel fulfilment (click & collect/ship-from-store) as required.
- Collaborate with store leadership and cross-functional teams to communicate client feedback, market trends and promotional execution.
Qualifications
- Proven track record of meeting sales targets in a retail or luxury environment.
- Outstanding interpersonal and communication skills with a client-centric mindset.
- Flexible availability including evenings, weekends and peak retail periods.
- Professional appearance and strong presentation consistent with a luxury brand.
- Ability to perform physical aspects of the role, including prolonged standing and light lifting.
Skills
Experience
Typically 2+ years of retail sales experience, preferably within luxury or premium accessories/leather goods; demonstrated success in consultative selling and meeting KPI targets.
Education
High school diploma or equivalent; vocational or retail-related certification preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a service-driven retail culture that values craftsmanship, elevated client experiences and commercial rigor. The environment is fast-paced and collaborative, offering opportunities for career progression within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.