Coach Sales Associate

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Seniority Entry-Level
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Coach Sales Associate — New York, NY. Join Coach's retail team to deliver luxury client service and drive sales in a flagship boutique.

Overview

Coach is an American luxury house specialising in leather goods, handbags and accessories, and is part of the Tapestry group. The brand is known for modern craftsmanship and a customer-centric retail network spanning flagship stores and concessions worldwide.

Role & Responsibilities

  • Deliver personalised, high‑calibre client service consistent with luxury retail standards to cultivate long‑term customer relationships.
  • Achieve and exceed individual and store sales targets through proactive clienteling, cross‑selling and upselling.
  • Operate point‑of‑sale (POS) systems accurately for transactions, refunds and reconciliations.
  • Maintain meticulous visual merchandising and product presentation to brand guidelines.
  • Manage stock processes including receiving, stock counts and inventory accuracy.
  • Implement loss prevention and cash‑handling procedures to protect store assets.
  • Maintain up‑to‑date product knowledge and communicate brand stories and craftsmanship to clients.
  • Support store events, launches and CRM outreach to grow the client database.

Qualifications

  • Minimum high school diploma or equivalent; tertiary education in retail, fashion or business is advantageous.
  • At least 1 year of retail sales experience; prior experience in luxury fashion or accessories preferred.
  • Proven track record of meeting sales targets and delivering exceptional client service.
  • Right to work in the United States (work authorization) and flexibility to work retail hours including evenings and weekends.

Skills

Clienteling Point‑of‑sale (POS) systems Visual merchandising Inventory management Cash handling and reconciliation Loss prevention procedures CRM familiarity Cross‑selling and upselling techniques

Experience

Typically 1+ years of retail sales experience, with preference given to candidates who have worked in luxury or premium fashion environments and demonstrated consistent sales performance.

Education

High school diploma or equivalent required; associate's or bachelor's degree in retail, fashion, or business preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client‑centred, design‑driven retail culture rooted in craftsmanship and contemporary luxury. The workplace emphasizes personal development, collaborative teamwork and high standards of customer service, aligned with the wider Tapestry group's retail ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.