Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate III to deliver luxury client service, drive sales and execute clienteling in a flagship retail setting.

Overview

Coach is an American luxury house renowned for its heritage in leather goods, accessories and contemporary ready-to-wear. Operating globally through a network of boutiques and wholesale partners, Coach is part of Tapestry Inc., a parent company that also houses other premium lifestyle brands. The brand is recognized for craftsmanship, elevated retail experiences and structured career pathways within a fast-moving luxury retail environment.

Role & Responsibilities

  • Deliver personalised, high-touch client service to cultivate long-term relationships and maximize lifetime value.
  • Execute proactive clienteling including outreach, follow-up and personalised product recommendations to drive repeat business.
  • Consistently achieve individual and store sales targets and contribute to team performance metrics.
  • Maintain authoritative product knowledge across seasonal collections, materials and craftsmanship to educate clients and support conversions.
  • Operate the point-of-sale (POS) system accurately, process transactions, returns and gift receipts in accordance with brand policy.
  • Support visual merchandising standards, ensure floor sets reflect current directives and sustain an immaculate store presentation.
  • Manage inventory activities including receiving, replenishment and loss-prevention best practices.
  • Participate in store meetings, training sessions and internal initiatives to reinforce brand standards and personal development.

Qualifications

  • Proven experience in luxury or premium retail (typically 2–4 years) with demonstrable sales results.
  • Customer-centric mindset with excellent verbal communication and interpersonal skills.
  • Ability to work a flexible retail schedule including evenings, weekends and public holidays.
  • Professional presentation and a service-oriented demeanor consistent with luxury brand expectations.
  • Basic numeracy and accuracy in handling cash and transaction procedures.

Skills

Clienteling and relationship management Visual merchandising and floor presentation Point-of-sale (POS) systems Upselling and cross-selling techniques Inventory control and loss-prevention practices Product knowledge of leather goods and accessories Team collaboration and communication Basic digital literacy (email, scheduling, CRM apps)

Experience

Typically requires 2–4 years of frontline retail experience within premium or luxury brands, with a proven track record of meeting sales targets and delivering exceptional client service.

Education

High school diploma or equivalent; vocational training or retail/fashion-related coursework is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a polished, client-focused retail culture rooted in craftsmanship and design. Employees are expected to embody the brand's aesthetic and service standards while benefiting from structured training and visible career progression within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.