Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY — deliver luxury client service, meet sales targets and support boutique operations.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and modern-luxury aesthetic. The brand is part of the Tapestry group and operates a global network of boutiques and wholesale channels, combining heritage craftsmanship with contemporary design and elevated retail experiences.

Role & Responsibilities

  • Deliver exceptional, personalized service and cultivate long-term client relationships through proactive clienteling and after‑sales follow-up.
  • Drive and exceed individual and store sales targets through consultative selling and product expertise.
  • Maintain flagship store standards: visual merchandising, floor presentation and store housekeeping in line with brand directives.
  • Operate point-of-sale systems, process transactions accurately and manage returns/exchanges per company policy.
  • Manage inventory tasks including receiving, stock counts and replenishment; assist with stockroom organization.
  • Support loss-prevention and cash-handling procedures to safeguard store assets.
  • Participate in client events, launches and promotional activities to enhance brand visibility and client acquisition.
  • Collaborate with colleagues and store leadership to deliver a seamless omnichannel client experience.

Qualifications

  • Proven ability to deliver high-calibre customer service with a client-first mindset.
  • Strong verbal communication and interpersonal skills; ability to build rapport with diverse clientele.
  • Reliable numeracy and accurate cash-handling skills.
  • Professional grooming and presentation consistent with a luxury brand environment.
  • Flexible availability, including evenings, weekends and peak retail periods.
  • Legal authorization to work in the United States.

Skills

Clienteling Luxury customer service Visual merchandising Point-of-sale (POS) operations Inventory management Loss prevention Cash handling Product knowledge — leather goods and accessories Basic sales reporting and numeracy

Experience

Preferably 1–2 years of retail sales experience, ideally within luxury fashion, accessories or leather goods, with a demonstrable record of meeting sales targets and developing client relationships.

Education

High school diploma or equivalent; tertiary education in fashion, retail or business is a plus but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines heritage craftsmanship with a modern, design-led approach, fostering a collaborative retail culture that prizes exceptional client service and personal development. Store teams operate in a fast-paced, client-focused environment with a strong emphasis on brand standards, creativity and inclusivity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.