Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate to deliver luxury client service, drive sales and support boutique operations.

Overview

Coach is an American luxury leather‑goods and accessories house known for modern craftsmanship and accessible luxury. As part of Tapestry, Inc., the brand operates globally through flagship boutiques, department store partnerships and a robust digital presence, offering employees opportunities across retail, design and corporate functions.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long‑term client relationships through proactive clienteling and follow‑up.
  • Achieve individual and store sales targets and KPIs by promoting product features, suggestive selling and cross‑selling.
  • Execute visual merchandising standards and maintain boutique presentation to brand guidelines.
  • Process sales transactions accurately using the store POS system and handle cash, returns and exchanges in accordance with policy.
  • Support inventory control activities including stock replenishment, receiving, cycle counts and loss‑prevention measures.
  • Participate in brand training, product education and store meetings; represent the brand at events and private client appointments as required.

Qualifications

  • Minimum high school diploma or equivalent; additional retail or luxury‑goods training advantageous.
  • Proven retail sales experience, preferably within a premium or luxury brand environment.
  • Demonstrable ability to meet sales targets and deliver a high level of customer service.
  • Flexible availability, including evenings, weekends and holidays; willingness to work retail hours.
  • Legal right to work in the country of employment.

Skills

Clienteling and relationship development Visual merchandising and store presentation Point of sale (POS) transaction processing Inventory management and stock replenishment Cash handling and loss prevention Effective verbal communication and consultative selling

Experience

Typically 2+ years of frontline retail or luxury sales experience, with a track record of meeting sales targets and developing repeat clients.

Education

High school diploma or equivalent; vocational training or postsecondary coursework in retail, fashion or hospitality is desirable but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes product craftsmanship, elevated client service and a collaborative retail environment. The brand values professional development and on‑the‑floor coaching, fostering a customer‑centric culture where sales performance and brand presentation are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.