Coach Sales Associate

Location
Seniority Entry-Level
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Coach — Sales Associate in New York, NY. Deliver luxury client service, drive sales and represent Coach handbags and accessories in a flagship boutique.

Overview

Coach is a New York–based luxury fashion house within the Tapestry portfolio, recognized for premium leather goods, handbags and accessories. The brand operates a global retail network and emphasizes craftsmanship, contemporary design and elevated client experiences. As an employer, Coach offers roles rooted in retail excellence, brand storytelling and opportunities to grow within a global luxury group.

Role & Responsibilities

  • Deliver exceptional, personalized service and build long-term relationships with clients through proactive clienteling and follow-up.
  • Achieve individual and store sales targets through consultative selling and upselling of Coach leather goods and accessories.
  • Operate point-of-sale systems, process transactions accurately and manage returns and exchanges in line with brand policy.
  • Maintain a refined boutique environment through attention to visual merchandising standards, store presentation and stock replenishment.
  • Support omnichannel fulfilment activities including click-and-collect, ship-from-store and client order management when required.
  • Contribute to inventory control and loss-prevention procedures, including cycle counts and secure handling of high-value merchandise.
  • Participate in local marketing initiatives, in-store events and VIP client appointments to drive footfall and brand affinity.
  • Provide product expertise and articulate brand heritage, materials and craftsmanship to educate clients and enhance conversion.

Qualifications

  • Excellent interpersonal and communication skills with a client-focused mindset.
  • Professional appearance and the ability to represent a luxury brand with composure and discretion.
  • Basic numeracy and cash-handling accuracy; ability to operate POS systems.
  • Flexible availability, including evenings, weekends and peak retail periods.
  • Authorized to work in the hiring country without sponsorship.

Skills

Client relationship management Visual merchandising Cash handling and POS operation Consultative selling and upselling Inventory control and loss prevention Product knowledge of leather goods and accessories Event support and local store marketing

Experience

Typically 1+ years of retail sales experience, preferably within a luxury or premium fashion brand; demonstrated success meeting sales targets and managing high-value client interactions.

Education

High school diploma or equivalent; vocational qualifications in retail or fashion retail are advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-centric, design-led retail culture that values craftsmanship and storytelling. Employees operate in collaborative boutique teams where commercial discipline and elevated customer service are balanced with opportunities for professional development across the global Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.