Coach Sales Associate

Location
Seniority Entry-Level
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Coach Sales Associate in New York City — boutique sales role delivering luxury client service and achieving store targets.

Overview

Coach is a global modern luxury house known for its leather handbags, accessories and ready-to-wear. As part of the Tapestry group, the brand combines American heritage with contemporary design, operating a worldwide network of boutiques and wholesale partners and placing a premium on craftsmanship, design integrity and customer experience.

Role & Responsibilities

  • Deliver exceptional, personalised client service to achieve and exceed individual and store sales targets.
  • Build and maintain long-term client relationships through proactive clienteling, follow-ups and tailored recommendations.
  • Present and merchandise product assortments to brand standards, ensuring visual displays are immaculate and commercially focused.
  • Operate point-of-sale systems, process transactions accurately and manage daily cash handling procedures.
  • Support inventory control including receiving, stock replenishment, transfers and cycle counts.
  • Act as a brand ambassador: maintain product knowledge, participate in store training and communicate brand initiatives to clients.
  • Collaborate with the store team to maintain a high-energy, customer-centric retail environment and contribute to store KPIs.

Qualifications

  • High school diploma or equivalent; further education in retail, fashion or hospitality is advantageous.
  • Right to work in the United States and availability to work evenings, weekends and peak retail periods.
  • Professional presentation with strong interpersonal and verbal communication skills.
  • Demonstrable ability to meet sales targets and perform in a KPI-driven environment.
  • Attention to detail and adherence to luxury brand standards for service and visual presentation.

Skills

Clienteling and relationship management Luxury retail selling techniques Visual merchandising and display execution Point-of-sale (POS) operation and cash handling Inventory management and stock control Product knowledge across leather goods and accessories Strong interpersonal and communication skills Basic numeracy for sales transactions and reporting

Experience

Typically 1–2 years of retail or customer-facing experience, preferably within luxury or premium fashion; proven track record of meeting or exceeding sales targets is preferred.

Education

High school diploma or equivalent; tertiary qualifications in retail, fashion, or hospitality are a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, client-focused retail culture rooted in craftsmanship and contemporary design. The brand emphasizes professional development, inclusive teamwork and a high standard of customer service across its global boutique network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.