Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York, NY — an experienced luxury retail professional to drive sales and client relationships.

Overview

Coach is an American luxury house renowned for its leather handbags, accessories and ready-to-wear, operating globally through owned stores and wholesale partners. The brand is part of Tapestry, Inc., a parent company that houses several heritage fashion labels and emphasizes craftsmanship, contemporary design and a client-first retail experience.

Role & Responsibilities

  • Deliver exemplary, personalized client service with a focus on clienteling, relationship-building and repeat business.
  • Achieve and exceed individual and store sales targets and KPIs through proactive selling and upselling.
  • Maintain expert product knowledge across categories and communicate product story, quality and craftsmanship to clients.
  • Operate point-of-sale (POS) systems accurately, process transactions and handle cash/card procedures and reconciliations.
  • Execute visual merchandising and store presentation standards to brand guidelines; assist with window and floor merchandising.
  • Manage stockroom operations including receiving, inventory control, replenishment and loss-prevention procedures.
  • Support daily store operations including opening/closing routines, floor moves, promotional set-ups and team collaboration.
  • Record client interactions and sales activity in CRM or clienteling platforms to support follow-up and long-term client relationships.

Qualifications

  • Minimum secondary education; high school diploma or equivalent required.
  • Demonstrable track record in retail sales, preferably within luxury, premium or fashion brands.
  • Strong commercial acumen with a history of meeting or exceeding sales targets.
  • Professional presentation, excellent interpersonal and communication skills.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
  • Legal eligibility to work in the United States (if employed in the U.S.).

Skills

Clienteling and relationship management Point-of-sale (POS) systems CRM systems and sales reporting Visual merchandising Cash handling and reconciliation Inventory management and stock control Loss-prevention techniques Strong verbal communication and active listening

Experience

At least 2 years of retail sales experience, ideally within luxury or premium fashion; proven ability to develop client relationships, drive KPIs and execute merchandising standards.

Education

High school diploma or equivalent; post-secondary education in retail, business or fashion is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, team-oriented retail culture grounded in craftsmanship and contemporary design. As part of Tapestry, the brand offers structured training, emphasis on professional development and internal mobility across a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.