Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach — Sales Associate in New York, NY. Seeking a client-focused Sales Associate to deliver luxury service and achieve store sales targets.

Overview

Coach is an international luxury accessories and lifestyle brand headquartered in New York and part of the Tapestry group. The brand is known for its leathercraft, contemporary American sensibility and accessible-luxury positioning. As an employer, Coach emphasizes high-quality customer experience, product knowledge and professional development within a fast-paced retail environment.

Role & Responsibilities

  • Deliver personalized, client-focused service to build strong relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling and strategic upselling.
  • Manage clienteling activities including follow-ups, appointments, and CRM record-keeping to nurture the client base.
  • Maintain impeccable merchandising standards: merchandise displays, window presentation and housekeeping to brand guidelines.
  • Operate point-of-sale systems, process transactions, handle cash and returns, and ensure accurate daily reconciliation.
  • Support stockroom operations including receiving, replenishment, inventory counts and loss-prevention procedures.
  • Contribute to store reporting, promotional execution and team meetings to support store performance.

Qualifications

  • Proven ability to deliver exceptional customer service in a retail or hospitality environment.
  • Demonstrable sales aptitude with experience meeting or exceeding targets; luxury retail experience preferred.
  • Excellent verbal communication and interpersonal skills; polished, professional appearance and manner.
  • Flexible availability including evenings, weekends and holiday periods; ability to work standing shifts.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship management Point-of-sale (POS) operation and cash handling Visual merchandising and store standards Inventory control and loss-prevention practices Upselling and consultative selling techniques Basic use of CRM systems and Microsoft Office (for reporting)

Experience

Typically 1+ years of retail or customer-facing sales experience; prior experience in luxury or premium retail strongly preferred.

Education

High school diploma or equivalent; post-secondary coursework in retail, hospitality or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a service-driven, team-oriented retail culture rooted in New York sensibility and craftsmanship. Employees are expected to combine polished client service with a commercial mindset while benefiting from structured training and career progression opportunities within the Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.