Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York, NY — deliver exceptional luxury client service and drive retail sales for Coach's leather and accessories collections.

Overview

Coach is an American luxury fashion house known for its leather goods and accessible-luxury ready-to-wear and accessories. The brand operates globally and is part of the Tapestry, Inc. portfolio, offering a fast-paced retail environment that emphasizes craftsmanship, product heritage and elevated client experiences.

Role & Responsibilities

  • Deliver outstanding, personalized client service to cultivate long-term relationships and drive repeat business.
  • Achieve individual and store sales targets through consultative selling, effective clienteling and strategic upselling.
  • Maintain expert product knowledge across leather goods, accessories and ready-to-wear to advise clients and close sales.
  • Operate the point-of-sale system to process transactions, returns and exchanges accurately and securely.
  • Execute visual merchandising standards and maintain store presentation to uphold brand image and seasonal directives.
  • Support inventory control activities including stock replenishment, receiving, tagging and cycle counts.
  • Participate in store events, client outreach and VIP servicing initiatives to enhance footfall and conversion.
  • Adhere to loss-prevention procedures, cash-handling policies and corporate compliance requirements.

Qualifications

  • High school diploma or equivalent; vocational training in retail, hospitality or fashion is a plus.
  • Proven retail sales experience, preferably 1–3 years within luxury, premium or fashion retail environments.
  • Demonstrable ability to meet sales targets and manage a client portfolio through proactive outreach.
  • Strong interpersonal and communication skills with a polished, client-facing demeanour.
  • Flexible availability including evenings, weekends and peak holiday periods; ability to work standing shifts.

Skills

Clienteling and relationship management Point-of-sale (POS) operation Visual merchandising execution Inventory management and stock control Cash handling and basic numeracy Upselling and cross-selling techniques Excellent verbal communication and presentation skills Customer service excellence

Experience

Preferably 1–3 years of direct sales experience within luxury or premium retail, with a demonstrated record of meeting sales KPIs and developing client relationships.

Education

High school diploma or equivalent; additional retail or fashion-related certification advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, authenticity and a client-first approach across its retail network. As part of Tapestry, the brand combines the energy of American design with a global retail footprint, offering a collaborative, fast-paced environment where frontline sales talent is visible and rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.