Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach Sales Associate in New York, NY — deliver luxury client service, drive sales and support store operations at Coach.

Overview

Coach is an American luxury fashion house known for its leather goods and contemporary ready-to-wear. As part of the Tapestry group, Coach blends heritage craftsmanship with modern design and places emphasis on elevated client service, retail excellence and ongoing development for frontline teams.

Role & Responsibilities

  • Deliver an exceptional, personalised luxury client experience through in-store clienteling, relationship building and proactive outreach to drive repeat business.
  • Consistently meet or exceed individual and store sales targets and KPIs, using product knowledge and consultative selling techniques to maximise average transaction value.
  • Operate the point-of-sale system accurately for sales, exchanges and returns; handle cash and card transactions and maintain transaction records.
  • Maintain impeccably presented sales floor and visual merchandising standards in line with brand guidelines; assist with seasonal resets and product launches.
  • Manage inventory activities including receiving, tagging, replenishment and cycle counts; report stock discrepancies and support loss-prevention procedures.
  • Support store operations including opening/closing procedures, bookings for private appointments, and coordination of client events or trunk shows.
  • Participate in ongoing product, service and selling skills training; share market and client feedback with the store leadership team.

Qualifications

  • Proven experience in luxury or premium retail sales with a record of meeting or exceeding targets.
  • Polished professional presentation and a service-first attitude appropriate for a luxury retail environment.
  • Strong interpersonal and communication skills, with the ability to cultivate long-term client relationships.
  • Numerical accuracy and experience with cash-handling and POS transaction procedures.
  • Availability to work flexible retail hours including evenings, weekends and holidays; ability to stand for extended periods.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory control and stock management Cash handling Luxury product knowledge Upselling and cross-selling techniques Verbal communication and active listening

Experience

Typically 2–4 years of client-facing retail experience, preferably within a luxury or premium brand; demonstrable track record of achieving sales targets and managing key client relationships.

Education

High school diploma or equivalent; tertiary coursework in retail, fashion or hospitality is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, creative retail culture rooted in craftsmanship and modern luxury. Store teams operate in a collaborative, fast-paced environment that values personal initiative, on-the-job training and opportunities for progression within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.