Coach Sales Associate

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Seniority Senior
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Coach Sales Associate (Sales Associate III) — New York, USA. Coach seeks an experienced Sales Associate to drive luxury client experiences and sales in-store.

Overview

Coach is an American luxury fashion house renowned for its heritage in leather goods, handbags and accessories. As part of the Tapestry group, Coach combines contemporary design with artisanal craftsmanship and operates a global retail network alongside elevated wholesale and digital channels.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long-term relationships through proactive clienteling and after-sales follow-up.
  • Achieve and consistently exceed individual and store sales targets and KPIs through strategic selling, upselling and cross-selling.
  • Execute visual merchandising standards, maintain brand presentation and ensure product is merchandised to maximize sell-through.
  • Operate POS, process transactions and returns accurately while adhering to cash handling and loss-prevention procedures.
  • Maintain accurate inventory records; receive, replenish and rotate stock to support availability and product launches.
  • Support store leadership by coaching and mentoring junior colleagues, participating in recruitment and onboarding when required.
  • Contribute to store events, private client appointments and local marketing initiatives to drive footfall and conversion.

Qualifications

  • Proven track record of high-performance selling in luxury or premium retail environments.
  • Exceptional interpersonal and communication skills with a client-first orientation.
  • Flexible availability including weekends, evenings and holiday periods.
  • Legal authorization to work in the country of employment and ability to meet brand grooming and presentation standards.

Skills

Clienteling Luxury retail sales Visual merchandising Inventory control Point-of-sale (POS) systems CRM platforms Cash handling Loss prevention

Experience

Several years of progressive retail experience in luxury or premium brands, with demonstrable sales achievement and experience mentoring or training colleagues. Prior experience with clienteling and CRM-based relationship management is preferred.

Education

High school diploma or equivalent; vocational training or tertiary education in fashion, retail or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-driven culture that values craftsmanship, creativity and commercial rigor. The working environment blends fast-paced retail performance with collaborative teamwork and opportunities for professional development within the Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.