Coach Sales Associate
Coach Sales Associate in New York — senior retail role focused on clienteling, luxury product knowledge and exceeding sales targets.
Overview
Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with modern design and operates an international retail network and wholesale distribution. The brand emphasizes elevated client service, product expertise and professional development across its stores and corporate functions.
Role & Responsibilities
- Drive and exceed individual and store sales targets through proactive client acquisition, retention and personalised clienteling.
- Deliver an elevated, on-brand client experience by communicating product craftsmanship, materials and heritage storytelling.
- Manage frontline sales transactions, including use of point-of-sale systems, cash handling and accurate processing of payments and receipts.
- Implement visual merchandising directives and maintain boutique standards for product presentation, replenishment and window displays.
- Support inventory management: receive and process stock, conduct cycle counts, and apply loss-prevention procedures.
- Act as a mentor to junior sales staff: coach on sales techniques, product knowledge and clienteling best practices.
- Participate in store operations such as opening/closing, back-of-house organization, and special events or VIP appointments.
Qualifications
- Proven track record in luxury or premium retail sales, with consistent achievement of KPIs and targets.
- Exceptional interpersonal skills and polished clienteling ability; adept at developing long-term client relationships.
- Strong product knowledge and ability to articulate craftsmanship, materials and brand heritage.
- Flexible availability including weekends, evenings and public holidays; willingness to travel for trunk shows or events when required.
- Professional presentation, reliability and demonstrable attention to detail in retail operations.
Skills
Experience
Typically 3+ years of hands-on experience in luxury or premium brand retail, including responsibility for individual sales targets and client portfolio management; experience mentoring or leading peers is preferred.
Education
High school diploma or equivalent; vocational training or certificates in retail, sales or luxury brand management are advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a client-centric, design-forward culture that values craftsmanship and product knowledge. The workplace blends fast-paced retail professionalism with development opportunities and cross-functional collaboration across stores and corporate teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.