Coach Sales Associate
Coach — Sales Associate in New York, NY. Join a Coach boutique to deliver luxury client experiences and drive sales.
Overview
Coach is a design-driven American luxury house renowned for its leather goods, handbags and accessories. As part of the Tapestry portfolio, Coach combines contemporary American style with an emphasis on craftsmanship and retail excellence across a global boutique network.
Role & Responsibilities
- Deliver an exceptional, personalized client experience that reflects Coach’s luxury positioning and service standards.
- Proactively acquire and deepen customer relationships through clienteling, follow-up, and CRM usage to build long‑term loyalty.
- Achieve individual and store sales targets through consultative selling and upsell strategies.
- Maintain up‑to‑date product knowledge across collections, materials and craftsmanship to advise clients accurately.
- Operate the point‑of‑sale system, process transactions, returns and exchanges with accuracy and discretion.
- Support visual merchandising and stock presentation to uphold brand standards and seasonal floor sets.
- Participate in inventory management, stock replenishment and loss prevention protocols.
- Contribute to store events, client appointments and local marketing initiatives to drive traffic and sales.
Qualifications
- Proven ability to deliver high‑calibre customer service in a retail or hospitality environment; experience with luxury or premium brands preferred.
- Strong interpersonal and communication skills with a polished, client‑centric demeanour.
- Availability to work a flexible retail schedule including evenings, weekends and public holidays.
- Legal right to work in the country of employment and ability to stand for extended periods.
- High school diploma or equivalent; vocational training in fashion or retail is an advantage.
Skills
Experience
Entry-level role; 0–2 years of retail sales experience is acceptable, with 1+ year preferred in luxury or premium fashion environments. Demonstrated track record of meeting sales targets and building repeat clientele is advantageous.
Education
High school diploma or equivalent; formal training in retail, fashion or customer service is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a collaborative, design‑led retail culture that values craftsmanship, client service and continuous development. As part of Tapestry, the brand invests in training and internal mobility across a diverse global network of boutiques and corporate teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.