Coach Sales Associate

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York to drive luxury retail sales and deliver exceptional client service.

Overview

Coach is an American luxury house renowned for its leather goods and modern accessories and is part of the Tapestry group. The brand operates an international retail network and positions itself on craftsmanship, design-led product development and elevated client experiences; as an employer it is known for structured retail training, clear career pathways and a fast-paced retail environment.

Role & Responsibilities

  • Deliver personalised, high-touch client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and effective cross-selling of product categories.
  • Maintain expert product knowledge across leather goods, ready-to-wear and accessories and communicate product features and heritage to clients.
  • Execute visual merchandising standards, support floor moves and ensure the boutique reflects the brand aesthetic at all times.
  • Operate the point-of-sale system, process transactions accurately and perform routine cash handling and reconciliation.
  • Support inventory control activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
  • Contribute to store-level projects, servicing, and occasional pop-up or trunk show events; mentor more junior team members when required.

Qualifications

  • Minimum of 2 years retail sales experience; experience within luxury fashion or leather goods strongly preferred.
  • Proven track record of meeting or exceeding sales targets in a retail environment.
  • Impeccable grooming and professional presentation consistent with a luxury boutique setting.
  • Excellent interpersonal and communication skills with the ability to manage client expectations and close sales.
  • Flexible availability, including evenings, weekends and holiday periods.
  • Legal authorization to work in the United States.

Skills

Clienteling Luxury sales and service Visual merchandising Point-of-sale (POS) operation Inventory management Cash handling and reconciliation CRM proficiency Product knowledge: leather goods and accessories

Experience

At least 2 years of hands-on retail sales experience, preferably within luxury fashion or premium accessories, with demonstrated success against sales KPIs and experience in client relationship management.

Education

High school diploma or equivalent; post-secondary coursework in fashion, retail or business is an asset.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-focused, fast-paced retail culture that prizes craftsmanship, attention to detail and brand stewardship. Teams are collaborative and customer-obsessed, with emphasis on training, professional development and advancement within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.