Coach Sales Associate

Location
Employment Part-Time
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate I in New York — deliver luxury client experiences and drive retail sales for Coach's New York store.

Overview

Coach is a contemporary American luxury brand renowned for premium leather goods, accessories and lifestyle collections. Part of Tapestry, Inc., the brand combines New York heritage with global retail operations and a strong focus on craftsmanship, elevated service and product innovation.

Role & Responsibilities

  • Deliver an exceptional, personalized client experience that reflects Coach’s luxury positioning and customer service standards.
  • Achieve and exceed individual and store sales targets through proactive clienteling, upselling and cross-selling.
  • Develop deep product knowledge across leather goods, accessories and seasonal assortments to advise and inspire clients.
  • Maintain visual merchandising, store presentation and inventory standards to the brand’s guidelines.
  • Operate the point-of-sale system, process transactions, returns and exchanges accurately and securely.
  • Support stock management activities including receiving, tagging, replenishment and cycle counts.
  • Build and maintain client records and follow up through the brand’s CRM or clienteling practices.
  • Collaborate with store leadership and colleagues to execute promotions, events and loss-prevention procedures.

Qualifications

  • Demonstrated customer-service orientation with a polished, client-facing manner.
  • Availability to work retail hours including weekends, evenings and peak seasonal periods.
  • Reliable, punctual and able to work standing shifts; physical ability to handle store tasks.
  • Strong verbal communication and interpersonal skills; fluent in the local language of the market.
  • Previous retail or luxury sales experience preferred; proven track record of meeting sales targets is an asset.
  • Legal right to work in the job location.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory control Upselling and cross-selling Retail loss-prevention practices

Experience

Entry-level role; 0–2 years of retail or luxury sales experience preferred. Prior clienteling or store sales experience is advantageous but not mandatory.

Education

High school diploma or equivalent; vocational training in retail, fashion or sales is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a service-driven, brand-focused retail culture that prioritizes craftsmanship, client relationships and professional development. Employees are expected to embody the brand’s modern-luxury aesthetic while contributing to a collaborative, high-energy store environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.