Coach Sales Associate
Coach in New York, NY seeks a Sales Associate to deliver exceptional client service and drive store sales in a luxury retail setting.
Overview
Coach is an American luxury fashion house known for leather goods and contemporary accessories, operating globally and forming part of the Tapestry group. The brand emphasizes craftsmanship, accessible modern luxury and a consumer-centric retail experience across flagship stores and boutiques.
Role & Responsibilities
- Deliver exceptional, personalised client service consistent with Coach’s luxury positioning; cultivate and maintain a high-value client portfolio through proactive clienteling.
- Achieve and exceed individual and store sales targets by converting foot traffic, executing targeted outreach, and leveraging CRM data.
- Maintain elevated presentation standards: visual merchandising, product placement, stock replenishment and housekeeping to brand guidelines.
- Operate point-of-sale systems accurately; manage payments, returns, and secure cash handling procedures in accordance with store policy.
- Support daily store operations including inventory management, stock intake, loss prevention, receipt and processing of deliveries, and preparation for events or product launches.
- Collaborate with the team on promotional activities, private client events and loyalty initiatives to drive traffic and deepen client relationships.
Qualifications
- Minimum 2 years' experience in retail sales, preferably within luxury or premium fashion brands.
- Proven track record of meeting or exceeding sales targets and delivering measurable client growth.
- Outstanding interpersonal and communication skills with demonstrated ability to build rapport and long-term client relationships.
- Flexible availability including evenings, weekends and holidays; ability to work retail shift patterns.
- Legal authorization to work in the United States (where applicable).
Skills
Experience
At least 2 years of direct retail sales experience, with preference for candidates from luxury or premium fashion retailers; demonstrated success in client acquisition, retention and meeting sales KPIs.
Education
High school diploma or equivalent required; coursework or qualification in fashion, retail management or business is an advantage.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach blends American heritage craftsmanship with contemporary design, fostering a collaborative and client-focused retail culture. Employees are expected to uphold refined service standards; the environment encourages professional development within a globally recognised luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.