Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — join Coach as a Sales Associate delivering luxury client service and achieving retail sales targets.

Overview

Coach is an American luxury house renowned for its leather goods, handbags and accessories, operating globally under the parent company Tapestry, Inc. The brand combines heritage craftsmanship with contemporary design and maintains a retail network and flagship stores in major luxury markets, offering structured development paths for retail talent.

Role & Responsibilities

  • Deliver an elevated, personalised client experience that reflects Coach's luxury positioning and drives repeat business.
  • Achieve and exceed individual and store sales targets through proactive client outreach, clienteling and effective conversion.
  • Maintain exceptional visual merchandising and product presentation standards in accordance with brand guidelines.
  • Operate point-of-sale systems, process transactions, manage returns and ensure accurate cash handling and till reconciliation.
  • Support stock management activities including inventory counts, replenishment, receiving and loss-prevention procedures.
  • Develop thorough product knowledge across leather goods, accessories and seasonal collections to advise clients and close sales.
  • Collaborate with store leadership and cross-functional teams to deliver events, private appointments and local marketing initiatives.

Qualifications

  • High school diploma or equivalent; tertiary education in fashion or business is a plus.
  • Proven experience in luxury or premium retail sales, with a demonstrable record of meeting sales objectives.
  • Strong interpersonal skills with a client-focused mindset and excellent verbal communication.
  • Reliable availability including weekends and evenings as required by store operations.
  • Legal authorization to work in the hiring country.

Skills

Clienteling and relationship management Visual merchandising and floor standards POS systems and transaction processing Cash handling and basic reconciliation Inventory management and stock control Product knowledge of leather goods and accessories Effective upselling and closing techniques

Experience

Typically 2+ years of direct experience in luxury or premium retail sales with measurable sales achievements and experience in clienteling and merchandising.

Education

High school diploma or equivalent; coursework or degree in fashion, retail or business preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative retail environment grounded in craftsmanship, creativity and client service. The workplace emphasizes professional development for sales talent, a customer-centric ethos and alignment with contemporary luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.