Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY to deliver luxury client service, achieve sales targets and represent the Coach brand.

Overview

Coach is an American luxury fashion house celebrated for its leather goods, accessories and contemporary ready-to-wear. The brand operates globally and is part of the Tapestry, Inc. portfolio, which manages several internationally recognised lifestyle and luxury labels. As an employer, Coach emphasises craftsmanship, modern design and a client-centric retail experience.

Role & Responsibilities

  • Deliver exceptional, personalised service to high-value and walk-in clients, cultivating long-term relationships through proactive clienteling.
  • Achieve and exceed individual and store sales targets and KPIs through consultative selling and product expertise.
  • Maintain boutique standards for visual merchandising, stock presentation and housekeeping to reflect the brand’s aesthetic.
  • Operate point-of-sale systems accurately, process transactions and manage returns and exchanges in line with company policy.
  • Support inventory management activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
  • Participate in store events, private client appointments and promotional activities to drive acquisition and retention.
  • Attend regular product and brand training to maintain up-to-date knowledge of collections, materials and craftsmanship.

Qualifications

  • Proven retail sales experience, preferably within luxury fashion, leather goods or accessories.
  • Demonstrated ability to deliver high-touch client service and to build repeat business through relationship management.
  • Strong verbal communication and interpersonal skills; polished professional presence appropriate to a luxury boutique.
  • Flexibility to work retail schedules including evenings, weekends and public holidays.
  • Reliable numeracy and attention to detail for cash handling and transaction accuracy.

Skills

Clienteling and relationship building Luxury customer service Visual merchandising and product presentation Point-of-sale (POS) systems operation Inventory control and stock management Cash handling and transaction accuracy Sales target and KPI attainment

Experience

Typically 1–3 years of retail sales experience; experience in a luxury or premium-brand environment selling leather goods, accessories or fashion is strongly preferred.

Education

High school diploma or equivalent. Post-secondary education in fashion, retail or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American design sensibility with an emphasis on artisanal craftsmanship and contemporary luxury. The retail environment is client-focused and fast-paced, rewarding professionalism, teamwork and a proactive approach to sales; as part of Tapestry, employees benefit from being within a network of global lifestyle brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.