Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — join Coach as a Sales Associate delivering luxury client service and driving retail sales in New York, USA.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and contemporary lifestyle collections. As part of Tapestry, Inc., the brand combines New York design sensibility with global retail reach and a commitment to craftsmanship, client service and commercial innovation.

Role & Responsibilities

  • Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business and loyalty program enrolments.
  • Achieve and exceed individual and store sales KPIs through proactive selling, clienteling and strategic follow-up.
  • Manage point-of-sale transactions, returns and exchanges accurately while adhering to cash-handling and loss-prevention procedures.
  • Maintain elevated visual merchandising standards, ensuring product presentation, floor sets and store housekeeping meet brand guidelines.
  • Support inventory control activities including stock replenishment, cycle counts, receiving and timely communication of inventory variances.
  • Utilise CRM tools to record client interactions, manage appointments and execute targeted outreach campaigns.
  • Coach and mentor junior colleagues when required and contribute to a collaborative, service-focused store environment.

Qualifications

  • Proven luxury or premium retail sales experience, preferably with direct clienteling and CRM usage.
  • Demonstrable track record of meeting or exceeding sales targets and delivering high‑touch customer service.
  • Strong interpersonal skills with the ability to build rapport across diverse client segments.
  • Availability to work retail hours, including evenings, weekends and peak seasonal periods.
  • Legal authorization to work in the job location.

Skills

Clienteling Visual merchandising Inventory control Point-of-sale (POS) operations CRM usage and data entry Sales forecasting and KPI awareness Cash handling and loss-prevention procedures Product knowledge of luxury leather goods and accessories

Experience

Typically 2+ years of progressive experience in luxury or premium retail sales; demonstrated success in client acquisition, retention and meeting sales targets.

Education

High school diploma or equivalent; tertiary education in fashion, retail or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-driven retail culture that values craftsmanship, commercial rigour and professional development. As part of Tapestry, teammates benefit from a global brand network and a collaborative store environment focused on elevated service and creativity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.