Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY. Deliver luxury client service, drive retail sales and maintain store standards.

Overview

Coach is an American luxury leather goods and accessories brand known for modern, design-forward merchandise and accessible luxury positioning. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary retail experiences and invests in store-level client engagement and professional development.

Role & Responsibilities

  • Deliver exceptional, personalized client service to cultivate long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling, clienteling and follow-up.
  • Maintain brand presentation standards including visual merchandising, inventory replenishment and store housekeeping.
  • Process sales transactions accurately, manage returns/exchanges and maintain cash handling integrity.
  • Support stockroom operations, including receiving, tagging and cycle counts, while adhering to loss-prevention procedures.
  • Communicate product knowledge and brand storytelling to clients, and escalate client feedback to store leadership.

Qualifications

  • Proven retail sales experience, ideally 1–3 years in fashion or luxury retail.
  • Demonstrated ability to deliver consultative service and build client relationships.
  • Strong communication, numeracy and interpersonal skills with a polished, professional appearance.
  • Flexible availability to work retail hours, including evenings, weekends and holidays.
  • Right to work in the country of employment.

Skills

Clienteling and relationship management Visual merchandising and stock presentation Point-of-sale (POS) transaction processing Inventory control and basic loss-prevention practices Upselling and consultative selling techniques Team collaboration and store operational support

Experience

Typically 1–3 years of retail sales experience, preferably within fashion or luxury brands, with a measurable track record of meeting sales targets and managing client relationships.

Education

High school diploma or equivalent; post-secondary education in retail, business or a related field is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach emphasizes refined American design, craftsmanship and approachable luxury while operating within the broader Tapestry portfolio. The retail environment prioritizes client experience, teamwork and ongoing training to develop sales talent and maintain brand standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.