Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York, NY — deliver luxury client service and support boutique sales and operations.

Overview

Coach is an American luxury house renowned for its leather goods and accessories. Part of the Tapestry group, the brand operates a global retail and wholesale network and emphasizes craftsmanship, product innovation and an accessible-luxury positioning across its boutiques.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long-term client relationships through proactive clienteling.
  • Achieve individual and store sales targets and KPIs through consultative selling and product expertise.
  • Operate point-of-sale (POS) systems to process sales, exchanges and returns with accuracy and integrity.
  • Maintain brand presentation and visual merchandising standards on the sales floor and window displays.
  • Assist with inventory control, stock replenishment and stockroom organization; support receiving and cycle counts.
  • Adhere to loss-prevention procedures, cash-handling protocols and store security policies.
  • Support store events, promotions and local marketing initiatives; represent the brand professionally at all times.

Qualifications

  • Demonstrated aptitude for client-facing retail sales or customer service roles.
  • Strong interpersonal and communication skills with a polished, professional appearance.
  • Proven ability to meet sales targets and deliver results in a KPI-driven environment.
  • Flexible availability, including weekends, evenings and holiday periods.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship-building Visual merchandising and brand presentation Point-of-sale (POS) operations Cash handling and reconciliation Inventory control and stock replenishment Loss-prevention awareness Product knowledge of luxury leather goods and accessories

Experience

Typically 0–2 years of retail or customer-facing sales experience; prior experience with luxury or premium brands is preferred but not required.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion or customer service is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a customer-centric, collaborative retail environment that values craftsmanship and creativity. As part of Tapestry, the brand emphasizes career development, inclusive teams and mobility across a global store network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.