Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate III — mid-level luxury retail role focused on clienteling, sales and visual merchandising.

Overview

Coach is a global luxury lifestyle brand specialising in leather goods and ready-to-wear, operating as part of the Tapestry group. Known for craftsmanship and contemporary American luxury, Coach operates flagship boutiques and wholesale channels worldwide and emphasizes product quality, client experience and retail excellence.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term client relationships through active clienteling and follow-up.
  • Achieve and exceed individual and store sales targets by proactively identifying client needs and presenting product solutions.
  • Maintain elevated standards of merchandising, visual presentation and store housekeeping to reflect the Coach brand aesthetic.
  • Process sales transactions accurately, handle cash and card payments, and ensure correct reconciliation of POS and receipts.
  • Support inventory management including receiving, replenishment, stock counts and loss-prevention procedures.
  • Collaborate with store team and management on promotions, events and client outreach initiatives to drive traffic and conversion.

Qualifications

  • Minimum high school diploma or equivalent; vocational retail training or certifications are a plus.
  • Proven ability to deliver luxury-level customer service and to develop rapport with high-value clientele.
  • Strong numeracy and attention to detail for accurate cash handling and transaction processing.
  • Professional presentation and excellent communication skills, both written and verbal.
  • Availability to work retail hours including evenings, weekends and peak seasonal periods.

Skills

Clienteling Luxury customer service Visual merchandising Cash handling and POS operation Inventory control and stock management Upselling and cross-selling techniques

Experience

At least 2 years of client-facing retail or sales experience, preferably within luxury fashion, leather goods or premium accessories; demonstrable track record of meeting sales targets and managing high-value transactions.

Education

High school diploma or equivalent; retail or customer-service related vocational training advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, brand-driven retail culture that values craftsmanship, elevated client service and personal development. As part of Tapestry, the company combines the agility of boutique retail with the resources of a global luxury group, offering opportunities for progression within a network of premium brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.