Coach Sales Associate
Coach in New York seeks a Sales Associate to deliver luxury client service and drive store sales.
Overview
Coach is an American luxury fashion house known for its leather goods, handbags and accessories. The brand operates globally with a heritage in craftsmanship and contemporary design and is part of the Tapestry group, a multi-brand luxury conglomerate. Coach retail locations emphasize elevated client service, product expertise and a premium in-store experience.
Role & Responsibilities
- Deliver exceptional, personalized client service and build long-term client relationships through proactive outreach and clienteling.
- Achieve individual and store sales targets through consultative selling, upselling and cross-selling of leather goods, accessories and ready-to-wear.
- Maintain expert product knowledge across collections, materials and craftsmanship to advise clients accurately and confidently.
- Operate point-of-sale (POS) systems, process transactions, returns and exchanges accurately and manage cash handling procedures.
- Support visual merchandising standards and store presentation to uphold brand image, including replenishment and stockroom organization.
- Contribute to store operations including inventory counts, receiving deliveries and assisting with store events and client appointments.
- Collaborate with store management and colleagues to share market feedback, client preferences and opportunities for business growth.
Qualifications
- Proven customer-service orientation with strong interpersonal and communication skills.
- Previous retail or hospitality experience; experience with luxury or premium brands strongly preferred.
- Ability to meet sales targets and work effectively in a performance-driven retail environment.
- Flexible availability including evenings, weekends and holiday periods.
- Right to work in the country of employment and ability to perform duties on the shop floor.
Skills
Experience
Entry-level role; 0–2 years of retail or customer-facing experience is typical. Prior experience with luxury brands or premium retail environments is advantageous.
Education
High school diploma or equivalent; post-secondary study in fashion, retail or hospitality is a plus but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a client-focused, design-driven retail culture where craftsmanship and contemporary American style are celebrated. The brand values professional development, teamwork and an inclusive store environment that prioritizes exceptional service and product expertise.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.