Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York, NY seeks a Sales Associate to deliver luxury client service and drive sales in a flagship retail environment.

Overview

Coach is an American luxury fashion house renowned for leather goods, accessories and contemporary lifestyle collections. The brand operates worldwide as part of Tapestry, Inc., combining craftsmanship-led design with premium retail experiences across flagship stores and wholesale partners.

Role & Responsibilities

  • Deliver exceptional, personalized client service through proactive engagement, clienteling and follow-up to build long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets by converting traffic, driving add-on sales and executing targeted selling strategies.
  • Maintain in-depth product knowledge across collections and communicate features, craftsmanship and brand heritage to clients.
  • Operate the point-of-sale system, process transactions accurately, handle cash and card payments, and support returns/exchanges according to store policy.
  • Uphold visual merchandising standards, ensure floor presentation and replenishment of stock, and assist with receiving and inventory management tasks.
  • Contribute to a safe, organized store environment by adhering to loss-prevention procedures, opening/closing tasks and company policies.
  • Collaborate with the store team on events, promotions and client outreach initiatives to maximize store performance.

Qualifications

  • Customer-focused with a polished, professional presentation and strong interpersonal skills.
  • Proven ability to meet sales targets and work in a fast-paced retail environment.
  • Reliable, flexible with availability for evenings, weekends and holiday periods.
  • Numerate with strong attention to detail for cash handling and transaction accuracy.
  • Ability to stand for extended periods and to move merchandise (lifting up to standard retail limits).

Skills

Clienteling Point-of-Sale (POS) systems Visual merchandising Cash handling Product knowledge (luxury leather goods and accessories)

Experience

Entry-level retail experience is acceptable; 0–2 years in sales or customer-facing roles preferred. Prior experience with a premium or luxury brand is an advantage.

Education

High school diploma or equivalent; vocational training in retail, fashion or customer service is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, elevated client service and a collaborative retail culture that values development and commercial excellence. As part of Tapestry, the brand fosters diversity, ongoing training and internal mobility across a global portfolio of luxury labels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.