Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York: luxury retail role delivering client service and sales at Coach's flagship boutique.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and ready-to-wear. Operated under the Tapestry, Inc. umbrella, the brand combines contemporary design with artisanal craftsmanship and a strong global retail footprint, offering dynamic career paths across store, corporate and creative functions.

Role & Responsibilities

  • Deliver exceptional, personalised client service to cultivate long-term relationships and maximise lifetime value.
  • Achieve and exceed individual and store sales targets through consultative selling and strategic product presentation.
  • Execute luxury visual merchandising standards and maintain an elevated, boutique-calibre selling environment.
  • Manage point-of-sale operations, cash handling and end-of-day reconciliation with strict adherence to loss-prevention policies.
  • Maintain up-to-date product knowledge and communicate brand stories, craftsmanship and heritage to clients.
  • Support inventory control activities including stock replenishment, stocktakes and receiving processes.
  • Collaborate with store leadership and peers to identify business opportunities, participate in clienteling and follow up on leads.

Qualifications

  • Minimum 2 years of retail sales experience, ideally within the premium or luxury sector.
  • Proven track record of meeting or exceeding sales targets and a demonstrable clienteling ability.
  • Strong verbal communication and interpersonal skills with a polished, professional presence.
  • Flexible availability to cover retail hours, weekends and peak seasonal periods.
  • High school diploma or equivalent; retail-related certification or tertiary education is a plus.

Skills

Clienteling and relationship management Sales conversion and upselling techniques Visual merchandising and product presentation Inventory management and stock control Point-of-sale (POS) operation and cash handling CRM familiarity and follow-up processes Fluent English communication

Experience

Typically requires at least 2 years of frontline retail experience, with preference given to candidates who have worked in premium or luxury boutiques and who can demonstrate consistent sales performance and client development.

Education

High school diploma or equivalent; tertiary education in retail, fashion or business is advantageous but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, design-led culture that values craftsmanship, inclusivity and commercial excellence. Retail teams operate within a fast-paced, client-centric environment where development and internal mobility are encouraged across channels and functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.