Coach Sales Associate
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised luxury accessories and lifestyle brand known for its premium leather goods and contemporary design. As part of Tapestry, Inc., Coach combines craftsmanship with modern retail and digital experiences, offering career paths across store operations, merchandising and corporate functions within an international luxury group.
Coach Sales Associate — New York, NY. Entry-level retail role focused on luxury client service, achieving sales targets and maintaining store presentation.
Role & Responsibilities
- Deliver an exceptional and personalised client experience through proactive clienteling, product storytelling and service follow‑up.
- Achieve and exceed individual and store sales targets; drive conversion and average transaction value through consultative selling and suggestive techniques.
- Maintain impeccable store presentation and visual merchandising standards in line with brand guidelines.
- Operate point‑of‑sale systems, process transactions accurately, handle cash and assist with returns/exchanges according to policy.
- Support inventory management including stock replenishment, receiving, cycle counts and loss‑prevention procedures.
- Build and maintain customer records within CRM, execute outreach campaigns and manage appointments for VIP clients.
- Collaborate with the store team on floor operations, opening/closing duties and local marketing initiatives.
Qualifications
- High school diploma or equivalent; further education in fashion, merchandising or business is advantageous.
- Minimum of 1 year of retail experience; prior luxury or premium-brand retail experience strongly preferred.
- Proven ability to meet or exceed sales targets with demonstrable clienteling or relationship‑building skills.
- Professional presentation, polished interpersonal communication and strong customer service orientation.
- Availability to work a flexible schedule including evenings, weekends and holiday periods.
Skills
Experience
At least 1 year of retail sales experience, ideally within a luxury or premium accessories environment, with a documented history of meeting sales objectives and delivering high levels of client service.
Education
High school diploma or equivalent. Coursework or degree in fashion, merchandising, business or a related discipline preferred but not mandatory.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client‑centric, collaborative retail culture that values craftsmanship, design sensibility and commercial discipline. The environment rewards polished service, entrepreneurial initiative and professional development within a global luxury portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Consultant», «Store Sales Associate», «Luxury Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.