Coach Sales Associate

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Seniority Entry-Level
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Coach Sales Associate — New York, NY. Entry-level retail role focused on luxury client service, achieving sales targets and maintaining store presentation.

Overview

Coach is a globally recognised luxury accessories and lifestyle brand known for its premium leather goods and contemporary design. As part of Tapestry, Inc., Coach combines craftsmanship with modern retail and digital experiences, offering career paths across store operations, merchandising and corporate functions within an international luxury group.

Role & Responsibilities

  • Deliver an exceptional and personalised client experience through proactive clienteling, product storytelling and service follow‑up.
  • Achieve and exceed individual and store sales targets; drive conversion and average transaction value through consultative selling and suggestive techniques.
  • Maintain impeccable store presentation and visual merchandising standards in line with brand guidelines.
  • Operate point‑of‑sale systems, process transactions accurately, handle cash and assist with returns/exchanges according to policy.
  • Support inventory management including stock replenishment, receiving, cycle counts and loss‑prevention procedures.
  • Build and maintain customer records within CRM, execute outreach campaigns and manage appointments for VIP clients.
  • Collaborate with the store team on floor operations, opening/closing duties and local marketing initiatives.

Qualifications

  • High school diploma or equivalent; further education in fashion, merchandising or business is advantageous.
  • Minimum of 1 year of retail experience; prior luxury or premium-brand retail experience strongly preferred.
  • Proven ability to meet or exceed sales targets with demonstrable clienteling or relationship‑building skills.
  • Professional presentation, polished interpersonal communication and strong customer service orientation.
  • Availability to work a flexible schedule including evenings, weekends and holiday periods.

Skills

Clienteling and relationship management Consultative selling, upselling and cross‑selling Visual merchandising and store presentation Point‑of‑sale (POS) operation and cash handling Inventory control and stock replenishment CRM data entry and basic retail reporting Strong verbal communication and interpersonal skills Multilingual ability considered an asset

Experience

At least 1 year of retail sales experience, ideally within a luxury or premium accessories environment, with a documented history of meeting sales objectives and delivering high levels of client service.

Education

High school diploma or equivalent. Coursework or degree in fashion, merchandising, business or a related discipline preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client‑centric, collaborative retail culture that values craftsmanship, design sensibility and commercial discipline. The environment rewards polished service, entrepreneurial initiative and professional development within a global luxury portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.