- Location
- 1800 Sawgrass Mills Circle, Suite 2530 (View map)Sunrise, FL 33323USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global house of luxury lifestyle brands, and is recognised for elevated craftsmanship, modern American styling and an emphasis on customer experience.
Coach seeks a Sales Associate to serve as a front-line brand ambassador delivering elevated, personalized shopping experiences across luxury retail environments. The role combines omnichannel selling, clienteling, and operational excellence to drive sales, build lasting customer relationships, and support store performance. The successful candidate will leverage product expertise, fashion knowledge, and mobile POS systems to meet personal and team sales goals while maintaining Coach's service standards.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build and maintain lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep the sales floor and stockroom clean, organized, and fully stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Collaborate with teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- Minimum 1 year of sales experience (luxury retail experience preferred)
- Proficiency with POS systems and mobile point-of-sale platforms
- Basic computer competency including iPad, laptop, and mobile POS operation
- Knowledge of fashion trends and competitive landscape
- Ability to lift 25 pounds regularly and up to 50 pounds occasionally
- Ability to climb, bend, kneel, and maneuver both sales floor and stockroom environments
- Strong English language proficiency
- Experience with clienteling and customer data acquisition systems (preferred)
- Social media savvy and familiarity with live-stream shopping or video product demonstrations (preferred)
- Luxury retail background and omnichannel selling experience (preferred)
Skills
Experience
Minimum 1 year of sales experience in retail environments, with luxury retail experience strongly preferred. Demonstrated ability to meet sales targets, build client relationships, and manage multiple customer interactions simultaneously. Experience with digital retail tools, clienteling software, and omnichannel sales approaches is valued.
Education
High school diploma or equivalent; some college education or fashion/retail training is advantageous but not required. A combination of relevant education and professional sales experience will be considered.
Workplace
This position is based in Sunrise, Florida, USA, within easy reach of Miami.
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Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach emphasises contemporary luxury, craftsmanship and a client-centric approach. The workplace culture blends creative energy and commercial discipline, offering team-based collaboration and opportunities for professional development within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Consultant», «Retail Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.