Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate III — deliver luxury client service, achieve sales targets and cultivate lasting client relationships.

Overview

Coach is an American luxury fashion house known for its leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global house of luxury lifestyle brands, and is recognised for elevated craftsmanship, modern American styling and an emphasis on customer experience.

Role & Responsibilities

  • Deliver an exceptional, personalised client experience consistent with Coach’s luxury positioning; build and maintain long-term client relationships through proactive clienteling.
  • Achieve and exceed individual and store sales targets by converting traffic, upselling, and driving repeat business.
  • Operate the point-of-sale system accurately, manage cash and card transactions, and maintain knowledge of promotions, product launches and inventory status.
  • Maintain store standards including visual merchandising, store presentation, stock replenishment and backroom organisation.
  • Contribute to loss-prevention measures and adhere to store policies, operational procedures and brand compliance.
  • Support store events, private client appointments and CRM activities; capture client data and follow up to cultivate sales opportunities.

Qualifications

  • Minimum 2 years’ experience in luxury, premium or high-end retail sales with demonstrable sales results.
  • Strong clienteling skills with a proven ability to build rapport and convert relationships into sales.
  • Excellent interpersonal and communication skills, with a polished, professional manner appropriate for a luxury retail environment.
  • Flexible availability including evenings, weekends and peak holiday periods.
  • Legal authorization to work in the country of employment.

Skills

Clienteling and relationship management Luxury product knowledge (leather goods, accessories, ready-to-wear) Visual merchandising and store presentation Sales techniques and upselling POS operations, cash handling and basic store administration Loss-prevention awareness and adherence to retail procedures

Experience

Typically 2+ years of progressive retail sales experience within luxury or premium brands, with a demonstrated track record of meeting or exceeding sales targets and effective client relationship management.

Education

High school diploma or equivalent; tertiary education in retail, fashion, business or a related discipline is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach emphasises contemporary luxury, craftsmanship and a client-centric approach. The workplace culture blends creative energy and commercial discipline, offering team-based collaboration and opportunities for professional development within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.