Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate to deliver luxury client service and drive retail sales in a flagship boutique.

Overview

Coach is an American luxury accessories house, renowned for its leather goods and contemporary approach to heritage craftsmanship. As part of the Tapestry group, the brand operates a global retail network and emphasizes elevated client service, product quality and an aspirational lifestyle aesthetic.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long-term client relationships through proactive outreach and clienteling.
  • Achieve and exceed individual and store sales targets while maintaining high conversion and average transaction value.
  • Provide expert product knowledge across leather goods, ready-to-wear and accessories; advise clients on styling and care.
  • Maintain boutique visual standards through merchandising resets, window displays and daily floor presentation.
  • Operate point-of-sale (POS) systems accurately, process transactions, returns and exchanges, and adhere to cash-handling procedures.
  • Support inventory management including receiving, stock replenishment, cycle counts and shrink prevention.
  • Participate in store events, product launches and promotional activities to drive footfall and brand engagement.
  • Comply with loss-prevention, safety and brand policies to protect clients, colleagues and merchandise.

Qualifications

  • Proven retail sales experience; 1+ year in fashion or luxury retail preferred.
  • Excellent interpersonal and communication skills with a client-focused mindset.
  • Flexible availability including evenings, weekends and holiday periods.
  • High level of personal presentation appropriate for a luxury brand environment.
  • Ability to perform physical tasks such as standing for extended periods and safely lifting merchandise.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory control Cash handling Loss prevention Product knowledge (leather goods and accessories)

Experience

Typically 1+ years of retail experience, with prior luxury or premium-brand retail experience preferred. Entry-level candidates demonstrating strong interpersonal skills and clienteling aptitude will be considered.

Education

High school diploma or equivalent; vocational training or a degree in fashion, merchandising or retail management is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines a commercial, service-led retail culture with a strong emphasis on craftsmanship and brand storytelling. The workplace is collaborative and fast-paced, prioritizing training, career development and a customer-first mentality consistent with a global luxury retailer.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.