Coach Sales Associate
Coach Sales Associate in New York — entry-level retail role delivering luxury client service and driving store sales.
Overview
Coach is a globally recognized American luxury house known for modern leather goods and accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail network that places strong emphasis on brand experience, visual merchandising and client service.
Role & Responsibilities
- Deliver exceptional, personalized service to clients to drive sales and build long-term relationships through active clienteling.
- Achieve individual and store sales targets and contribute to team performance metrics.
- Operate the point-of-sale, process transactions accurately and manage cash handling procedures.
- Maintain visual merchandising standards and ensure product presentation aligns with brand guidelines.
- Manage inventory tasks including receiving, replenishment and stock accuracy; assist with loss-prevention protocols.
- Develop deep product knowledge and communicate features, craftsmanship and brand story to clients.
- Participate in in-store events, training sessions and daily operational duties as required.
Qualifications
- Proven aptitude for delivering high-quality customer service in a retail environment; luxury retail experience preferred.
- Strong interpersonal and communication skills with a client-focused mindset.
- Demonstrated ability to meet sales goals and maintain accurate transactional processes.
- Flexible availability including evenings, weekends and holiday periods.
- Legally authorized to work in the hiring country and able to meet physical demands of the role (standing for extended periods, lifting merchandise).
Skills
Experience
Entry-level role; 0–2 years of retail or luxury sales experience preferred. Prior exposure to clienteling, quota-driven environments or branded retail operations is advantageous.
Education
High school diploma or equivalent; post-secondary coursework in retail, sales or hospitality is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a design-led, customer-centric retail culture that values craftsmanship, creativity and collaborative teamwork. Employees are encouraged to develop product expertise and advance through structured training within Tapestry’s family of brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.