Coach Sales Associate

Location
Employment Full-Time
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate I in New York, NY — deliver elevated client service and drive sales in a luxury retail environment.

Overview

Coach is an American luxury accessories and lifestyle brand known for its leather goods and modern approach to craftsmanship. The brand is part of Tapestry, Inc., a global house of luxury brands, and operates flagship stores and concessions worldwide. As an employer, Coach emphasizes product quality, client service excellence and opportunities for retail career development within a global fashion group.

Role & Responsibilities

  • Deliver exceptional, personalized client service to build long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling, clienteling and follow-up.
  • Maintain expert product knowledge across collections, materials and craftsmanship to advise clients accurately.
  • Operate point-of-sale systems, process transactions accurately and manage returns/exchanges according to policy.
  • Support visual merchandising and maintain polished store presentation, window displays and stockroom organization.
  • Assist with inventory management, receiving shipments, stock replenishment and loss-prevention procedures.
  • Participate in brand and product training, team meetings and store events to support business priorities.

Qualifications

  • High school diploma or equivalent required; additional study in retail, fashion or merchandising is a plus.
  • Availability to work flexible hours, including evenings, weekends and peak holiday periods.
  • Professional presentation and strong interpersonal skills consistent with luxury retail standards.
  • Right to work in the country of employment.
  • Previous retail sales experience preferred; prior luxury or leather-goods experience strongly advantageous.

Skills

Customer service and clienteling Sales techniques and upselling Visual merchandising and store presentation Cash handling and point-of-sale operations Inventory management and stock control Loss prevention best practices Verbal communication and interpersonal skills Team collaboration and adaptability

Experience

Entry-level role; 0–2 years of retail sales experience recommended. Prior experience in luxury retail or with leather goods is preferred but not mandatory.

Education

High school diploma or equivalent; vocational training or coursework in retail, sales, or fashion merchandising is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-first, collaborative retail culture rooted in craftsmanship and contemporary design. The workplace emphasizes professional development through brand training and a team-oriented environment that values high standards of presentation and service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.