Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York, NY is hiring a Sales Associate to deliver luxury client service and drive retail sales.

Overview

Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. As part of Tapestry, Inc., Coach blends heritage craftsmanship with contemporary design and operates an international network of boutiques and wholesale partners. The brand emphasizes experiential retail, product excellence and a customer-centric approach.

Role & Responsibilities

  • Deliver elevated, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling.
  • Maintain comprehensive product knowledge across collections and communicate craftsmanship and heritage to customers.
  • Execute visual merchandising standards, ensure floor readiness and maintain premium presentation of merchandise.
  • Process point-of-sale transactions accurately, manage returns and exchanges, and support cash handling and reconciliation procedures.
  • Support inventory management including stock replenishment, stockroom organisation and receiving shipments.
  • Adhere to loss-prevention protocols, store policies and brand compliance standards.
  • Contribute to store events, private appointments and marketing initiatives to drive client acquisition and retention.

Qualifications

  • Proven retail background with experience in luxury or premium apparel/accessories; demonstrated sales performance.
  • Exceptional interpersonal skills with a consultative selling style and strong clienteling capability.
  • Professional presentation and a polished, hospitality-oriented manner.
  • Flexible availability including evenings, weekends and peak retail periods; ability to stand for extended periods.
  • High degree of reliability, integrity and adherence to store operational procedures.

Skills

Clienteling Visual merchandising Point-of-sale (POS) transactions Inventory replenishment and stock management Upselling and cross-selling Loss prevention procedures B2C retail sales

Experience

Typically requires at least 2 years of hands-on sales experience in luxury or premium retail demonstrating consistent achievement of sales targets and strong client relationship development.

Education

High school diploma or equivalent; post-secondary study in retail, fashion or hospitality is desirable but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a fast-paced, client-centric retail culture grounded in craftsmanship and contemporary design. As part of Tapestry, the brand values collaboration, professional development and an environment where service excellence and commercial ambition are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.