Coach Sales Associate
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While this position is no longer receiving submissions as of April 16, 2026, we invite you to explore further opportunities at Coach or browse all open roles.
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- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and leather goods house known for modern, approachable luxury. The brand is part of Tapestry, Inc., a global house of luxury brands, and operates an international retail network that emphasizes craftsmanship, material expertise and accessible luxury design.
Coach Sales Associate in New York — retail role delivering elevated client service in Coach's luxury boutique.
Role & Responsibilities
- Deliver exemplary, personalized client service that builds long-term relationships and drives repeat business.
- Achieve individual and store sales targets through proactive prospecting, clienteling and follow-up.
- Execute visual merchandising and storefront standards to present merchandise in accordance with brand guidelines.
- Manage point-of-sale transactions, including payments, returns, exchanges and accurate cash handling.
- Maintain in-depth product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
- Leverage CRM tools and client data to schedule appointments, track preferences and cultivate VIP clientele.
- Support inventory management: receiving, replenishment, stockroom organization and loss-prevention procedures.
- Contribute to boutique operations including store opening/closing procedures, commercial reporting and team collaboration for events and trunk shows.
Qualifications
- Proven aptitude for high-touch customer service and relationship building in a retail environment.
- Strong numeracy and basic cash-handling skills; comfortable using a POS system.
- Ability to interpret and apply visual merchandising standards precisely.
- Flexible availability including evenings, weekends and peak retail periods.
- Legal right to work in the country of employment.
Skills
Experience
Typically 1+ year of customer-facing retail experience is expected; prior experience with a luxury or premium brand is preferred and will be advantageous.
Education
High school diploma or equivalent; vocational training or retail/luxury-specific coursework is a plus.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, team-oriented retail culture that values craftsmanship, creativity and accessible luxury. The brand emphasizes professional development, collaborative stores and a polished, service-driven approach consistent with Tapestry's global retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Retail Sales Associate», «Store Sales Representative», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.