Coach Sales Associate

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Seniority Entry-Level
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Coach Sales Associate in New York — retail role delivering elevated client service in Coach's luxury boutique.

Overview

Coach is an American luxury accessories and leather goods house known for modern, approachable luxury. The brand is part of Tapestry, Inc., a global house of luxury brands, and operates an international retail network that emphasizes craftsmanship, material expertise and accessible luxury design.

Role & Responsibilities

  • Deliver exemplary, personalized client service that builds long-term relationships and drives repeat business.
  • Achieve individual and store sales targets through proactive prospecting, clienteling and follow-up.
  • Execute visual merchandising and storefront standards to present merchandise in accordance with brand guidelines.
  • Manage point-of-sale transactions, including payments, returns, exchanges and accurate cash handling.
  • Maintain in-depth product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
  • Leverage CRM tools and client data to schedule appointments, track preferences and cultivate VIP clientele.
  • Support inventory management: receiving, replenishment, stockroom organization and loss-prevention procedures.
  • Contribute to boutique operations including store opening/closing procedures, commercial reporting and team collaboration for events and trunk shows.

Qualifications

  • Proven aptitude for high-touch customer service and relationship building in a retail environment.
  • Strong numeracy and basic cash-handling skills; comfortable using a POS system.
  • Ability to interpret and apply visual merchandising standards precisely.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Legal right to work in the country of employment.

Skills

Clienteling Visual merchandising POS operation Cash handling Product knowledge (leather goods and accessories) CRM usage Loss-prevention awareness Interpersonal and communication skills

Experience

Typically 1+ year of customer-facing retail experience is expected; prior experience with a luxury or premium brand is preferred and will be advantageous.

Education

High school diploma or equivalent; vocational training or retail/luxury-specific coursework is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, team-oriented retail culture that values craftsmanship, creativity and accessible luxury. The brand emphasizes professional development, collaborative stores and a polished, service-driven approach consistent with Tapestry's global retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.