Coach Sales Associate

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is a premium American leather goods and lifestyle brand, operating as part of Tapestry, Inc. The company is known for elevated craftsmanship, contemporary design, and a global retail footprint that spans flagship stores, boutiques, and wholesale partners.

Coach — New York, NY: Sales Associate role delivering luxury client service and achieving sales targets in a flagship retail environment.

Role & Responsibilities

  • Deliver exceptional, personalized client service that reflects Coach’s luxury positioning and drives repeat business and brand loyalty.
  • Achieve and exceed individual and store sales targets through proactive selling, clienteling, and effective use of CRM tools.
  • Manage in-store visual merchandising standards, ensuring product presentation aligns with seasonal directives and brand guidelines.
  • Process transactions accurately, handle cash and card procedures, and maintain inventory integrity with timely stock replenishment and cycle counts.
  • Support loss-prevention procedures and maintain store housekeeping, including fitting rooms and displays.
  • Coach and mentor less experienced sales staff; contribute to daily briefings and ongoing product training.

Qualifications

  • Proven track record of retail sales success, preferably within luxury fashion, accessories, or leather goods.
  • Exceptional interpersonal and communication skills with a client-first mindset and attention to detail.
  • Demonstrated ability to build and maintain long-term customer relationships through clienteling.
  • Comfortable handling point-of-sale transactions, cash reconciliation, and basic inventory processes.
  • Ability to maintain high visual merchandising standards and follow brand presentation guidelines.

Skills

Salesforce Microsoft Excel Google Workspace Retail POS systems

Experience

Typically 2–4 years of direct retail sales experience, with at least some exposure to luxury or premium brands; demonstrable history of meeting sales targets and executing clienteling strategies.

Education

High school diploma or equivalent; tertiary education in retail, fashion, or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a polished, client-centric retail culture that balances commercial discipline with creative expression. The workplace emphasizes professional development, product expertise, and collaborative teamwork across store and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.