Coach Sales Associate
Coach — New York, NY: Sales Associate role delivering luxury client service and achieving sales targets in a flagship retail environment.
Overview
Coach is a premium American leather goods and lifestyle brand, operating as part of Tapestry, Inc. The company is known for elevated craftsmanship, contemporary design, and a global retail footprint that spans flagship stores, boutiques, and wholesale partners.
Role & Responsibilities
- Deliver exceptional, personalized client service that reflects Coach’s luxury positioning and drives repeat business and brand loyalty.
- Achieve and exceed individual and store sales targets through proactive selling, clienteling, and effective use of CRM tools.
- Manage in-store visual merchandising standards, ensuring product presentation aligns with seasonal directives and brand guidelines.
- Process transactions accurately, handle cash and card procedures, and maintain inventory integrity with timely stock replenishment and cycle counts.
- Support loss-prevention procedures and maintain store housekeeping, including fitting rooms and displays.
- Coach and mentor less experienced sales staff; contribute to daily briefings and ongoing product training.
Qualifications
- Proven track record of retail sales success, preferably within luxury fashion, accessories, or leather goods.
- Exceptional interpersonal and communication skills with a client-first mindset and attention to detail.
- Demonstrated ability to build and maintain long-term customer relationships through clienteling.
- Comfortable handling point-of-sale transactions, cash reconciliation, and basic inventory processes.
- Ability to maintain high visual merchandising standards and follow brand presentation guidelines.
Skills
Experience
Typically 2–4 years of direct retail sales experience, with at least some exposure to luxury or premium brands; demonstrable history of meeting sales targets and executing clienteling strategies.
Education
High school diploma or equivalent; tertiary education in retail, fashion, or business is advantageous but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a polished, client-centric retail culture that balances commercial discipline with creative expression. The workplace emphasizes professional development, product expertise, and collaborative teamwork across store and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.