Coach Sales Associate
Coach is hiring a Sales Associate II in New York, NY to deliver luxury client service and drive in‑store sales.
Overview
Coach is an American luxury fashion brand specializing in leather goods and accessories. As part of Tapestry, Inc., the brand combines American heritage with contemporary design and operates a global retail network. Coach emphasizes craftsmanship, product innovation and elevated client experiences across boutiques and digital channels.
Role & Responsibilities
- Deliver personalized, high‑touch client service that reflects Coach’s luxury positioning and drives conversion and loyalty.
- Achieve and exceed individual and store sales targets through proactive clienteling, upselling and relationship development.
- Manage daily point‑of‑sale operations including transactions, returns, and accurate cash handling according to company policies.
- Maintain brand standards for visual merchandising, store presentation and product placement to optimize the shopping experience.
- Support inventory management activities: receiving, replenishment, stock counts and loss‑prevention protocols.
- Record client interactions and sales activity in CRM systems and follow up on leads to cultivate repeat business.
- Collaborate with store colleagues and leadership on promotions, events and operational initiatives to meet store objectives.
Qualifications
- Proven experience in retail sales, preferably within the luxury or premium fashion sector.
- Demonstrable track record of meeting sales targets and delivering excellent customer service.
- Strong numerical accuracy and experience with cash handling and POS transactions.
- Flexible availability to work retail shifts including evenings, weekends and peak holiday periods.
- Professional presentation and a thorough knowledge of product assortments and brand heritage.
Skills
Experience
Typically 1–3 years of retail sales experience is expected, with preference given to candidates with prior exposure to luxury or premium brands and demonstrated success in achieving sales targets.
Education
High school diploma or equivalent; post‑secondary education in retail, fashion or business is advantageous but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach offers a dynamic retail environment rooted in craftsmanship and contemporary design, with a focus on delivering signature client experiences. The brand fosters a collaborative, meritocratic culture where sales performance and client relationships drive advancement opportunities within its global retail organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.