Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate III to drive luxury boutique sales, clienteling and merchandising.

Overview

Coach is an American luxury fashion house known for premium leather goods, handbags and accessories. The brand is part of Tapestry, Inc. and operates a global network of boutiques and wholesale partners. Coach combines heritage craftsmanship with contemporary design and a retail organisation focused on client service and product excellence.

Role & Responsibilities

  • Achieve and exceed individual and store sales targets through proactive selling and expert clienteling.
  • Deliver personalised, high-touch service to cultivate long-term relationships with luxury clients and VIPs.
  • Maintain boutique visual merchandising and product presentation to brand standards, including window displays and floor sets.
  • Handle all point-of-sale procedures, payments and returns accurately while adhering to loss-prevention protocols.
  • Manage inventory activities: receiving, replenishment, stock counts and shrink control in collaboration with store leadership.
  • Support store operations including opening/closing procedures, cash handling and administrative tasks.
  • Participate in product launches, trunk shows and in-store events to drive traffic and brand loyalty.
  • Coach and mentor less experienced colleagues when required, modelling client service and sales techniques.

Qualifications

  • Proven luxury retail sales experience with demonstrable achievement of sales targets.
  • Exceptional clienteling and interpersonal skills; ability to build rapport with discerning customers.
  • Strong visual merchandising sensibility and attention to detail to uphold brand standards.
  • Reliable, flexible availability including weekends, evenings and holiday periods.
  • Ability to perform physical tasks typical of boutique retail: standing for extended periods, handling inventory and merchandising.

Skills

Clienteling Visual merchandising POS systems Inventory management Cash handling Loss prevention Customer relationship management (CRM) Retail sales techniques

Experience

Approximately 2–4 years of progressive experience in luxury or premium retail; demonstrated track record of meeting sales objectives and cultivating repeat clientele. Experience mentoring colleagues or acting as a senior associate is preferred.

Education

High school diploma or equivalent; tertiary education in fashion, retail or business is desirable but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, fast-paced retail culture that values craftsmanship, product knowledge and personal development. Teams operate collaboratively with an emphasis on career progression and delivering elevated service in every boutique.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.