Coach Sales Associate

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Seniority Entry-Level
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Coach Sales Associate in New York — retail role delivering luxury client service and driving sales for Coach's leather goods and accessories.

Overview

Coach is an American luxury accessories and lifestyle brand recognized for design-forward leather goods and ready-to-wear. The label operates globally and is part of the Tapestry group, offering a commercial yet design-led approach to premium fashion and retail.

Role & Responsibilities

  • Deliver exceptional, personalised service to clients through active clienteling and relationship-building to drive repeat business and lifetime value.
  • Achieve and exceed individual and store sales targets while contributing to team performance.
  • Demonstrate deep product knowledge across leather goods, accessories and seasonal collections to advise clients and close sales.
  • Operate the point-of-sale system accurately, process transactions, returns and exchanges, and manage cash handling procedures.
  • Maintain visual merchandising standards and store presentation to reflect brand guidelines and seasonal directives.
  • Support inventory control, receiving, stock replenishment and loss-prevention procedures.
  • Document client interactions and follow-up activities in CRM to build a qualified database.
  • Participate in store meetings, trainings and operational tasks to ensure a seamless retail experience.

Qualifications

  • High school diploma or equivalent; additional retail or fashion-related training preferred.
  • Professional grooming and a client-focused, service-oriented demeanour appropriate for luxury retail.
  • Flexible availability including evenings, weekends and public holidays.
  • Right to work in the country of employment.
  • Ability to stand for extended periods and perform light physical tasks such as merchandising and stock handling.

Skills

Clienteling Visual merchandising Point of Sale (POS) systems Inventory management Cash handling CRM usage Product knowledge (leather goods and accessories)

Experience

Typically 1+ years of retail sales experience; prior experience in luxury, premium or lifestyle brands and demonstrable clienteling experience are strongly preferred.

Education

High school diploma or equivalent; vocational or retail-related coursework is an asset.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a fast-paced, retail-focused environment where design sensibility meets commercial rigour. The brand values polished client service, continual training and collaborative teamwork across store operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.