Coach Sales Associate
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and accessories. As part of Tapestry, Inc., Coach combines heritage design with contemporary sensibilities and operates a global retail and wholesale network, offering employees opportunities to work within a brand-focused, product-driven environment.
Coach seeks a Sales Associate in New York, NY to deliver luxury client service, drive sales and uphold store standards.
Role & Responsibilities
- Deliver a high-touch, client-focused sales experience that builds lasting relationships and drives repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and proactive clienteling.
- Maintain expert product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
- Execute visual merchandising standards and ensure the selling floor reflects the brand’s aesthetic and presentation guidelines.
- Operate the point-of-sale system accurately, manage transactions, returns and store promotions.
- Support inventory control activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
- Provide exemplary after-sales service, including follow-up communications and handling client inquiries or concerns.
Qualifications
- Proven retail sales aptitude; 1+ years of customer-facing experience preferred, luxury retail experience highly desirable.
- Exceptional interpersonal and communication skills with a polished, client-centric manner.
- Comfortable working a flexible schedule including evenings, weekends and peak shopping periods.
- Demonstrated numeracy and cash-handling competence; reliable attention to detail.
- Ability to stand for extended periods and perform physical tasks associated with retail operations.
Skills
Experience
Typically 1+ year of customer-facing retail experience is expected; prior experience in luxury or premium-brand retail strongly preferred.
Education
High school diploma or equivalent; additional coursework or certification in retail, fashion or customer service is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes craftsmanship, meticulous product knowledge and a client-first sales culture. The workplace blends heritage design values with contemporary retail practices, offering collaborative teams and clear development pathways within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.