Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an internationally recognised American luxury brand specialising in leather goods, handbags and accessories. As part of the Tapestry group, Coach combines contemporary American design with craftsmanship and an emphasis on experiential retail. The brand operates a global retail network and positions itself as an employer that values product knowledge, client service and polished visual presentation.
Coach seeks a Sales Associate to serve as a brand ambassador in a luxury retail environment. The role demands an elevated, personalized shopping experience balanced with achievement of individual and store sales goals, omni-channel selling expertise, and support of daily store operations. The successful candidate will drive brand loyalty through client relationship-building, product expertise, and proficiency with mobile POS, clienteling tools, and social selling platforms.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently (purchases, returns, exchanges, online pickups)
- Support inventory cycles: receive shipments, stock shelves, and manage product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based environment; encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience (luxury retail preferred)
- Knowledge of fashion trends and competitors
- Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS)
- Proficiency with walkie-talkie use and ability to read price/release sheets
- Strong English language proficiency
- Ability to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
- Ability to work at a fast pace in a high-energy retail environment
- Ability to work a flexible schedule including nights, weekends, peak season, and public holidays
Skills
Experience
1+ years of sales experience, with luxury retail background preferred. A combination of education and experience will be considered. Preferred experience includes live-stream shopping, video demonstrations, and clienteling data acquisition.
Education
No specific educational requirements stated; a combination of education and experience will be considered.
Workplace
This position is based in Katy, Texas, USA, within easy reach of Houston.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a client‑centric, service‑driven retail culture with an emphasis on craftsmanship, aesthetic consistency and elevated in‑store experiences. The brand prizes team members who combine commercial acumen with polished presentation and a commitment to mentorship and continuous learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.