Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York — deliver luxury client service and drive retail sales at a Coach boutique in New York City.

Overview

Coach is an American luxury fashion house renowned for its leather goods, handbags and ready-to-wear. The brand is part of Tapestry, Inc., a global luxury lifestyle company that also houses other premium labels. As a retail employer, Coach emphasises product craftsmanship, elevated client service and experiential boutique environments.

Role & Responsibilities

  • Deliver exceptional, personalised service to clients consistent with Coach brand standards and luxury retail expectations.
  • Actively drive sales and meet individual and store KPIs through client engagement, needs assessment and product recommendations.
  • Develop and maintain client relationships through proactive clienteling, follow-up and after-sales service.
  • Operate the point-of-sale system, process transactions, manage returns/exchanges and ensure accurate cash handling.
  • Support visual merchandising, maintaining boutique presentation, stock replenishment and inventory accuracy.
  • Share product knowledge across leather goods, accessories and seasonal collections to educate and inspire clients.
  • Adhere to loss-prevention procedures, store policies and compliance requirements while supporting teamwork on the sales floor.

Qualifications

  • Impeccable interpersonal and communication skills with a strong customer-service orientation.
  • Ability to sell consultatively, build rapport and cultivate repeat clientele.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Professional presentation and an understanding of luxury brand standards.
  • Legal right to work in the United States (if applying for the New York role).

Skills

Clienteling and relationship management Point-of-sale (POS) systems (experience with retail POS platforms) Product knowledge of leather goods and accessories Cash handling and transaction processing Microsoft Excel (basic) and email communication

Experience

Previous customer-facing retail experience, preferably 1+ year in luxury fashion, accessories or premium lifestyle brands; demonstrable history of meeting sales targets and building client relationships.

Education

High school diploma or equivalent; post-secondary education in retail, fashion or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach boutiques prioritise elevated service, attention to craftsmanship and a collaborative in-store environment. The brand fosters a client-focused culture where visual standards, product knowledge and personalised engagement are central to daily work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.