Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY — provide luxury client service, drive sales and uphold brand standards in Coach boutiques.

Overview

Coach is an American luxury lifestyle house renowned for its leather goods, accessories and modern approach to craftsmanship. The brand is part of Tapestry Inc., a global house of luxury brands, and is recognised for its design-led product, elevated retail environments and emphasis on personalised client experiences.

Role & Responsibilities

  • Deliver exceptional, bespoke client service and cultivate long-term client relationships through proactive clienteling.
  • Achieve individual and store sales targets and contribute to key retail KPIs through consultative selling and upselling.
  • Maintain expert product knowledge across leather goods, accessories and seasonal collections to advise clients accurately.
  • Execute visual merchandising standards and maintain store presentation to brand guidelines.
  • Operate point-of-sale systems, process transactions and ensure accurate cash handling and receipt reconciliation.
  • Support inventory management activities including stock replenishment, receiving and loss-prevention procedures.
  • Collaborate with the store team on events, private appointments and localised marketing initiatives.

Qualifications

  • High school diploma or equivalent; vocational training in retail, fashion or luxury preferred.
  • 1–3 years of retail or luxury sales experience, with demonstrable success meeting sales targets.
  • Excellent interpersonal and communication skills with a client-focused demeanour.
  • Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.
  • Strong attention to detail and ability to maintain brand standards in a fast-paced environment.

Skills

Clienteling and relationship management Consultative selling and upselling techniques Visual merchandising implementation Point-of-sale (POS) operation and cash handling Inventory control and stock management KPI-driven sales performance

Experience

Typically 1–3 years of retail or luxury brand sales experience is required, with prior exposure to clienteling and consistently achieving individual sales targets preferred.

Education

High school diploma or equivalent; additional retail or fashion-related certification is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a design-led, client-centric retail culture that values craftsmanship, collaboration and commercial excellence. The workplace emphasises personalised service, professional development and adherence to high visual and operational standards typical of global luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.