Coach Sales Associate
Coach in New York, USA seeks a Sales Associate III to deliver luxury client service and drive sales for leather goods and accessories.
Overview
Coach is an American luxury fashion house known for finely crafted leather goods and accessible luxury ready-to-wear. The brand operates globally as part of Tapestry Inc., a portfolio of premium lifestyle labels, and is recognised for its emphasis on artisanal quality, modern American style and customer-centric retail experiences.
Role & Responsibilities
- Deliver an exemplary luxury client experience through personalised clienteling, product expertise and attentive after-sales service.
- Achieve and exceed individual and store sales targets while contributing to overall store KPIs and visual merchandising standards.
- Operate point-of-sale systems and manage transactions, returns and exchanges with accuracy and discretion.
- Maintain floor standards including merchandise presentation, stock replenishment, inventory accuracy and loss-prevention procedures.
- Build and nurture long-term client relationships using CRM tools and follow-up processes to drive repeat business and client loyalty.
- Support store leadership by training and mentoring less-experienced colleagues and participating in team meetings and initiatives.
Qualifications
- Proven client-facing experience in luxury or premium retail, demonstrating consistent sales performance and relationship building.
- Professional grooming and strong communication skills appropriate to a luxury retail environment.
- Ability to work a retail schedule including evenings, weekends and holidays; flexible and reliable attendance.
- Comfort with cash handling, POS systems and basic inventory procedures.
- Authorization to work in the country of employment.
Skills
Experience
Typically 3+ years of retail sales experience, ideally within luxury or premium brands, with a demonstrated track record of meeting targets and cultivating high-value clients.
Education
High school diploma or equivalent; tertiary education in retail, hospitality, business or a related field is a plus.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a refined retail culture that emphasises craftsmanship, elevated client service and collaborative teamwork. Associates are expected to embody the brand's modern American aesthetic while delivering discreet, personalised customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.