Coach Sales Associate
Coach - Sales Associate in New York City. Luxury boutique role focused on client service, sales and merchandising.
Overview
Coach is an American luxury accessories and lifestyle brand renowned for its leather goods, handbags and contemporary ready-to-wear. As part of Tapestry, Inc., Coach combines modern American sensibility with artisanal craftsmanship and global retail presence, offering career paths across retail, product and corporate functions.
Role & Responsibilities
- Deliver exceptional, personalised client service and build long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and upselling.
- Maintain expert product knowledge across leather goods, accessories and ready-to-wear to advise clients on styling and care.
- Execute visual merchandising standards and ensure the boutique reflects brand presentation and seasonal floor sets.
- Process transactions accurately via the point-of-sale system, handle cash and card payments, and reconcile sales.
- Manage inventory activities including receiving, stock replenishment and loss-prevention procedures.
- Participate in store events, launches and VIP appointments; support CRM usage to record client interactions.
Qualifications
- Proven retail sales experience, preferably within luxury, premium fashion, or leather goods.
- Excellent interpersonal and communication skills with a client-focused demeanour.
- Flexibility to work retail hours including evenings, weekends and holidays.
- Strong numerical aptitude and attention to detail for cash handling and stock control.
- Legal authorization to work in the country of employment.
Skills
Experience
Minimum two years of progressive retail sales experience, ideally with demonstrated performance in meeting sales targets and delivering high-value client experiences in a luxury or premium retail environment.
Education
High school diploma or equivalent; vocational training or certifications in retail, fashion or sales are advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a client-centric, team-oriented retail culture that emphasizes craftsmanship, personal service and contemporary design. The brand supports professional development within a fast-paced, global retail network and values diversity, creativity and commercial rigor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.