Coach Sales Associate

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house renowned for leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a multi-brand luxury retail group, and is known for craftsmanship, accessible modern-luxury positioning and a global retail network.

Coach in New York seeks a Sales Associate to deliver luxury client service, drive sales and uphold brand standards at its boutique.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets while maintaining awareness of KPIs and contributing to team performance.
  • Demonstrate expert product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
  • Execute visual merchandising and shop floor presentation to brand standards, including window displays and stock replenishment.
  • Process transactions accurately using point-of-sale systems, manage returns/exchanges, and maintain cash-handling discipline.
  • Support inventory control and loss-prevention procedures, including stock counts and secure handling of merchandise.
  • Participate in in-store training, brand events and store meetings; welcome operational flexibility including weekends and evenings.

Qualifications

  • Proven retail sales experience; previous experience in luxury or premium fashion retail strongly preferred.
  • Demonstrable clienteling and consultative-selling ability with a track record of meeting sales targets.
  • Outstanding interpersonal and communication skills with a customer-first attitude.
  • Flexible availability to work retail hours, including weekends, evenings and holiday periods.
  • Legally eligible to work in the country of employment and able to perform physical requirements of the role (standing, lifting merchandise).

Skills

Clienteling Consultative selling Visual merchandising Point-of-sale (POS) operation Inventory control and loss-prevention Brand presentation and compliance Customer relationship management (CRM) practices Cash handling and transaction accuracy

Experience

Typically 2+ years of retail sales experience, preferably within luxury or premium fashion; evidence of consistent sales performance and client development.

Education

High school diploma or equivalent; vocational training or certifications in retail, sales or fashion retail are advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a team-oriented, performance-driven retail culture that emphasizes product craftsmanship, elevated client experiences and ongoing development. As part of Tapestry, the brand combines heritage leather-making with contemporary retail initiatives and structured training for store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Specialist», «Boutique Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.