Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach in New York seeks a Sales Associate to deliver luxury client service, drive sales and uphold brand standards at its boutique.

Overview

Coach is an American luxury fashion house renowned for leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a multi-brand luxury retail group, and is known for craftsmanship, accessible modern-luxury positioning and a global retail network.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets while maintaining awareness of KPIs and contributing to team performance.
  • Demonstrate expert product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
  • Execute visual merchandising and shop floor presentation to brand standards, including window displays and stock replenishment.
  • Process transactions accurately using point-of-sale systems, manage returns/exchanges, and maintain cash-handling discipline.
  • Support inventory control and loss-prevention procedures, including stock counts and secure handling of merchandise.
  • Participate in in-store training, brand events and store meetings; welcome operational flexibility including weekends and evenings.

Qualifications

  • Proven retail sales experience; previous experience in luxury or premium fashion retail strongly preferred.
  • Demonstrable clienteling and consultative-selling ability with a track record of meeting sales targets.
  • Outstanding interpersonal and communication skills with a customer-first attitude.
  • Flexible availability to work retail hours, including weekends, evenings and holiday periods.
  • Legally eligible to work in the country of employment and able to perform physical requirements of the role (standing, lifting merchandise).

Skills

Clienteling Consultative selling Visual merchandising Point-of-sale (POS) operation Inventory control and loss-prevention Brand presentation and compliance Customer relationship management (CRM) practices Cash handling and transaction accuracy

Experience

Typically 2+ years of retail sales experience, preferably within luxury or premium fashion; evidence of consistent sales performance and client development.

Education

High school diploma or equivalent; vocational training or certifications in retail, sales or fashion retail are advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a team-oriented, performance-driven retail culture that emphasizes product craftsmanship, elevated client experiences and ongoing development. As part of Tapestry, the brand combines heritage leather-making with contemporary retail initiatives and structured training for store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.