Coach Sales Associate

Location
Employment Full-Time
Seniority Junior
Posted ✦ Today
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Coach Sales Associate II in New York, NY — deliver luxury client service and achieve sales targets at Coach’s flagship retail environment.

Overview

Coach is an American luxury accessories and leather goods house known for contemporary design and artisanal craftsmanship. The brand is part of Tapestry, Inc., a global house of modern luxury brands, and operates flagship boutiques and wholesale partnerships internationally.

Role & Responsibilities

  • Deliver an elevated, personalised client experience that reflects Coach’s luxury positioning and fosters long-term relationships.
  • Achieve and exceed individual and store sales targets through proactive clienteling, follow-up, and conversion of walk-in traffic.
  • Maintain expert product and brand knowledge across leather goods, accessories, and seasonal collections to advise clients and close sales.
  • Execute visual merchandising standards and floor moves to uphold the store’s aesthetic and commercial priorities.
  • Operate the point-of-sale (POS) system accurately, process transactions, gift services, and maintain client records in CRM.
  • Support inventory control, stock replenishment, receiving, and loss-prevention procedures to protect store assets.
  • Contribute to a collaborative store environment by mentoring less experienced colleagues and assisting with daily opening/closing tasks.

Qualifications

  • Minimum 2 years of retail sales experience, preferably within luxury fashion, accessories, or leather goods.
  • Proven track record of meeting or exceeding sales targets and delivering exemplary client service.
  • Strong communication and interpersonal skills with the ability to build rapport with a diverse, high-value clientele.
  • Flexible availability including evenings, weekends, and holidays as required by retail operations.
  • Legal eligibility to work in the United States.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems CRM systems Inventory management Loss-prevention procedures Cross-selling and upselling techniques Product knowledge — leather goods and accessories

Experience

At least 2 years of frontline retail experience, ideally within a luxury or premium fashion environment, with demonstrated sales performance and familiarity with POS and CRM workflows.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion, or sales is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach’s retail culture emphasizes refined client service, teamwork, and a commitment to craftsmanship. Employees are expected to represent the brand’s contemporary-luxury ethos through polished presentation, attentive selling, and ongoing product expertise.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.